Everyday GP care
Medical certificate assessments through telehealth
Discuss a medical certificate request with a GP where telehealth assessment is clinically appropriate. Certificates are not automatic.
Telehealth may be appropriate for minor certificates; clinician decides suitability.
Not for emergencies
- Call 000 or go to the nearest emergency department immediately.
- Possible stroke. Call 000 or go to the nearest emergency department immediately.
- For immediate help, call 000 or Lifeline at 13 11 14.
When telehealth can help
Issues we can usually help with online
- Minor illness certificates
- Follow-up certificates
- Short absences with clear symptoms
When to see a GP in person or go to ED
- High-risk roles needing physical exam
- Severe symptoms
- Controlled medicine requests
What to expect
Book a time that suits you. Our triage will ask about symptoms and any red flags.
The GP decides if a certificate is appropriate based on your symptoms, role, and clinical assessment.
High-risk roles or severe symptoms may require in-person assessment.
Also called: online certificate, medical certificate online, fit for work certificate.
Suitability: Minor certificates may be suitable via telehealth; clinician decides based on role/symptoms.
FAQs
What can HerDoc treat online?
Common non-emergency GP issues like UTIs, URIs, mild skin concerns, repeat medication review questions, certificates, and referrals.
What does a visit cost?
Standard GP telehealth visits start at $40 AUD; pharmacy, pathology, imaging, specialist and other external fees are separate.
Do you handle emergencies?
No. For chest pain, stroke signs, severe bleeding, or suicidal thoughts, call 000 or go to ED.
Clinical review
Clinical reviewers will be added to this page soon.