compliance
Health advertising and reviews
No incentivised or cherry-picked patient quotes that breach health advertising rules. Public claims should remain factual, de-identified, and compliant.
Pricing & wait times
Transparent virtual GP pricing
GP telehealth consults start from $40 AUD. Wait times vary by state, time of day, and doctor availability.
Flat, transparent fees
Consults from $40 AUD. Pharmacy/lab costs are separate.
Clear wait-time guidance
Wait times vary by state, time of day, and doctor availability.
$40 start
Non-emergency telehealth
We redirect emergencies to 000/ED; no controlled medicine requests.
- Consults from
- $40
- Wait time
- Varies
Included
What’s included
- GP consult for non-emergency care where telehealth is clinically appropriate.
- Medication review, referral, pathology, or certificate discussion where clinically appropriate.
- Clear next steps and guidance on when in-person care is safer.
Not included
What’s not included
- Emergency care. For chest pain, stroke signs, severe bleeding, or mental health crisis, call 000 or go to ED.
- Controlled medicine requests.
- Pharmacy, pathology, imaging, or external provider fees. These may be charged separately by providers.
Policies & commitments
How we stay compliant
Advertising, safety, and privacy policies that govern what we do online and in consults.
ppc
Paid search and offer guardrails
No emergency promises; no controlled-drug ads; no “guaranteed medication review questions”; promises must match landing copy and `/nllweb.json` stance.
privacy
Privacy and consent
Separate marketing tracking from clinical systems; analytics must not include clinical information or health information; marketing consent is distinct from clinical consent.