Am I eligible for a telehealth GP appointment?
Direct answer
HerDoc can help you discuss whether your concern is suitable for an online GP consult with an Australian GP when telehealth is clinically appropriate. Suitability depends on symptoms, history, medicines, allergies, risk factors, and GP assessment. No prescription, referral, certificate, test, or treatment is guaranteed.
What this means
This page helps you decide how to approach whether your concern is suitable for an online GP consult. A HerDoc consult can be a useful first step when symptoms are non-emergency and suitable for telehealth, but it does not guarantee a prescription, referral, certificate, test, or treatment.
- Suitable only for non-emergency questions
- GP assessment decides the next step
- Some concerns need local or urgent care
What the GP may check
The GP may ask about symptoms, timing, medical history, medicines, allergies, previous results, pregnancy or breastfeeding where relevant, and what has changed recently. This context helps the GP decide whether online care is safe.
What happens in the consult
Possible next steps may include general advice, follow-up planning, pathology discussion, referral discussion, certificate assessment, medication review discussion where relevant, in-person review, or urgent-care guidance. Specific outcomes are not guaranteed and depend on GP assessment.
- Start with a non-emergency telehealth consult
- Share symptoms, history, medicines, and allergies
- GP assesses suitability
- Follow the agreed next step
When not to wait for telehealth
Call 000, attend an emergency department, or seek urgent local care for severe, sudden, rapidly worsening, or dangerous symptoms. Telehealth may also be unsuitable when a physical examination, urgent tests, or close monitoring is needed.
Costs and privacy
Consult pricing starts from $40 AUD. Medicines, pharmacy, pathology, imaging, specialist, and other external fees may be separate. HerDoc handles sensitive health information as part of providing care, and personal medical advice is provided during a formal consult rather than through public website content.
When telehealth may not be suitable
- emergencies
- severe or rapidly worsening symptoms
- immediate mental health crisis
- symptoms needing urgent examination
When to seek urgent care
Call 000 or go to an emergency department for severe, sudden, rapidly worsening, or dangerous symptoms, including chest pain, stroke signs, severe breathing difficulty, fainting, severe bleeding, severe pain, suicidal thoughts, or immediate danger.
- emergencies
- severe or rapidly worsening symptoms
- immediate mental health crisis
- symptoms needing urgent examination
Want to know when HerDoc launches?
HerDoc is preparing to launch and is not taking appointments yet. Join the waitlist for booking availability updates.
Related pages
FAQs
Can I discuss telehealth eligibility online?
You can discuss whether your concern is suitable for an online GP consult online if the concern is non-emergency and suitable for telehealth. The GP decides what is appropriate after assessment.
What outcomes are possible after an eligibility discussion?
The GP may provide advice, follow-up, pathology discussion, referral discussion, medication review, certificate assessment, in-person review guidance, or urgent care guidance.
What should I prepare?
Prepare symptoms, timing, relevant history, current medicines, allergies, previous results, and what you want to clarify.
When should I seek urgent care?
Seek urgent care for severe, sudden, rapidly worsening, or dangerous symptoms. Do not wait for telehealth if you feel unsafe.