Everyday GP care
Talk to a GP online about low-intensity mental health concerns
Discuss mild anxiety or low mood with a GP and whether follow-up, referral, certificate assessment, or another pathway is appropriate. Not for crisis care.
Telehealth may be appropriate for low-intensity concerns; crisis or immediate safety concerns should use 000, an emergency department, or crisis support.
Not for emergencies
- Call 000 or go to the nearest emergency department immediately.
- Possible stroke. Call 000 or go to the nearest emergency department immediately.
- For immediate help, call 000 or Lifeline at 13 11 14.
When telehealth can help
Issues we can usually help with online
- Mild anxiety check-ins
- Low mood discussions
- Referral discussion for psychology support
- Certificate assessment for short absences
When to see a GP in person or go to ED
- Suicidal thoughts
- Self-harm plans
- Severe depression or psychosis
- Emergency mental health
What to expect
Book a time that suits you. Our triage will ask about symptoms and any red flags.
The GP listens to your concerns and may provide guidance or referrals when appropriate.
For crisis situations, we direct you to ED/000 or crisis lines immediately.
Also called: mild anxiety, low mood, mental health telehealth.
Suitability: Low-intensity mental health conversations; crises are redirected to emergency care.
FAQs
What can HerDoc treat online?
Common non-emergency GP issues like UTIs, URIs, mild skin concerns, repeat medication review questions, certificates, and referrals.
What does a visit cost?
Standard GP telehealth visits start at $40 AUD; pharmacy, pathology, imaging, specialist and other external fees are separate.
Do you handle emergencies?
No. For chest pain, stroke signs, severe bleeding, or suicidal thoughts, call 000 or go to ED.
Clinical review
Clinical reviewers will be added to this page soon.