Everyday GP care
See a GP online for UTI symptoms
Discuss non-emergency UTI symptoms with a GP where telehealth is clinically appropriate, with clear guidance when in-person or urgent care is safer.
Telehealth may be appropriate for uncomplicated UTIs in adults without red-flag symptoms.
Not for emergencies
- Call 000 or go to the nearest emergency department immediately.
- Possible stroke. Call 000 or go to the nearest emergency department immediately.
- For immediate help, call 000 or Lifeline at 13 11 14.
When telehealth can help
Issues we can usually treat online
- Painful urination
- Frequent urination
- Mild urgency without fever
- Follow-up for previous UTIs
When to see a GP in person or go to ED
- High fever
- Flank pain
- Blood in urine with severe pain
- Pregnancy complications
- Sepsis signs
What to expect
Book a time that suits you. Our triage will ask about symptoms and any red flags.
The GP reviews your triage, asks clarifying questions, and decides on medication review questions, tests, or referrals where clinically appropriate.
You’ll leave with a plan and clear next steps. If red flags appear, we’ll direct you to ED or in-person care.
Also called: urinary tract infection, bladder infection, cystitis.
Suitability: Uncomplicated adult UTIs without red flags.
FAQs
What can HerDoc treat online?
Common non-emergency GP issues like UTIs, URIs, mild skin concerns, repeat medication review questions, certificates, and referrals.
What does a visit cost?
Standard GP telehealth visits start at $40 AUD; pharmacy, pathology, imaging, specialist and other external fees are separate.
Do you handle emergencies?
No. For chest pain, stroke signs, severe bleeding, or suicidal thoughts, call 000 or go to ED.
Clinical review
Author: HerDoc Content Team
Medical reviewer: Pending assignment
Last reviewed: Pending
Clinical reviewers will be added to this page soon.